App Support

Found a bug?

Try these handy tips

Error! You’ve already unlocked this sculpture sculpture…please try again.

Log out of the app via the top left menu and log back in again. This will refresh the app stats.

Lost progress stats

Make sure you have the latest update installed on your device, then log out and back in again this usually resolves the issue. If not, close the app completely and re-open it (or restart your device).

Problems signing in

Check you’re connected to the internet, either WiFi or a mobile network. Make sure you have the latest update installed on your device. Close the app completely and re-open it (or restart your device).

If you already have a Wild in Art account, try logging in with your email and use forgot password to access.

Finding Sculptures

Use the map; pinch and swipe the map to zoom in and out. Location settings on your phone need to be turned ON to see your location on the map. Or go to the sculptures tab to access the sculpture listings and search for the sculpture name, artist or location.

Collecting Sculptures

There is a 4 digit code found on the sculpture plaque. Click COLLECT + and enter the number. You have now collected that sculpture and if you’re lucky, you may have collected a reward at the same time.

Uploading to the Gallery

You can upload a photo to the app Gallery by clicking Upload on the sculpture page. You’ll be asked to either Take a photo or Choose from library. Images uploaded will be vetted by the team prior to being published on the app. Your photo will be seen by other app players and can be shared on social media. So get creative!

Incorrect codes

If you’ve already collected a sculpture the app will display an incorrect code message. Check your sculpture listing pages to see if you have already collected it.

Report an issue

Elmer's Big Belfast Trail 2022